Hello Customer, a Podcast About Delivering Extraordinary Customer Experience

STOP THE FALSIFIED CUSTOMER EXPERIENCE - VIDI CAMERAS

Episode Summary

ViDi founder Tanner Yarro witnessed a scene while leading a youth trip that forever changed the direction of the ViDi brand. When one youngster, McKinley, was teased and laughed at for having an inexpensive, “off-brand” action camera, Yarro saw an opportunity. Why not split the profit margin of the basic action camera business model with the end consumer, and make the cheaper brand “cool,” with the help of pro athletes who are often no strangers to low income upbringings?

Episode Notes

ViDi founder Tanner Yarro witnessed a scene while leading a youth trip that forever changed the direction of the ViDi brand. When one youngster, McKinley, was teased and laughed at for having an inexpensive, “off-brand” action camera, Yarro saw an opportunity. Why not split the profit margin of the basic action camera business model with the end consumer, and make the cheaper brand “cool,” with the help of pro athletes who are often no strangers to low income upbringings?
ViDi soon found their ideal supplier, developed a printing technique allowing customized camera cases -- thus marrying action and tech with fashion and style -- and started connecting with audiences. It was also important for Yarro to provide an excellent customer experience right out of the box. Frustrated by other brands that require expensive add-on products to even function at a basic level, ViDi does things differently with $99 ready-to-go cameras that are more easily accessible.
Instantly connecting with youth through events like a flashmob skate contest, trade shows, and handing out T-shirts (and cameras to a lucky few) at concerts, ViDi and its brand ambassadors create relationships with youth that last. Even if it’s as simple as a “great job” comment on an Instagram post, it’s the human-to-human connection that helps ViDi “remember the why.”

Key Takeaways